Refund policy

At Blue Mart LTD, customer satisfaction is extremely important to us. We aim to provide high-quality automotive accessories and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our refund and return policy below.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition
The item must be returned in its original packaging
Proof of purchase or order confirmation is required

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded:

Used or damaged items caused by the customer
Clearance or sale items
Customized or special-order products
Gift cards (if applicable)
Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive:

a damaged item
a defective product
or the wrong item

please contact us within 48 hours of delivery with clear photos of the issue so our support team can resolve it quickly.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method
Processing time is typically 5–10 business days
Your bank or card provider may require additional processing time

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please contact our support team before returning the product.

Return Shipping

Customers are responsible for return shipping costs unless:

the item arrived damaged
the wrong product was sent
or the product is faulty

We recommend using a tracked shipping service for all returns.

Order Cancellations

Orders may only be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled and must follow the return process after delivery.

Contact Us

If you have any questions regarding refunds or returns, please contact us:

Email: bluemartltd7@gmail.com
Phone: +44-7348-548177

Important Note

Blue Mart LTD reserves the right to refuse returns or refunds that do not meet the condition outlined in this policy.